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Software development
Custom Ticketing App
White-label ticketing for public institutions.
About the project
We built a custom ticketing platform to the highest technical standards, designed to compete directly with the big international enterprise solutions such as Zoho Desk, Zendesk or Freshdesk. It is tailored to the demanding requirements and workflows of public institutions in Romania: city halls, county councils and state institutions.
The ecosystem has a robust multi-tenant architecture with advanced white-label customisation (own branding, logo, colour palette and a dedicated domain for each institution). Citizens and applicants get modern, intuitive portals to submit requests and complaints easily and follow their status in real time.
The request portals install natively as a PWA (Progressive Web App) and can be used as dedicated mobile apps on both iOS and Android. The system includes an advanced internal automation engine (smart triage and routing of tickets to departments, SLA management, automatic status changes) and a complete email notification module for transparent, fast and secure communication.
Our team built this platform for our partner ADVANCED COMMUNITY SOFTWARE.
Maintenance & support
After launch, we keep looking after the platform.
We provide continuous technical maintenance, proactive monitoring and specialised IT support for the multi-tenant ticketing and request management platform built for public institutions in Romania. Our services keep the citizen portals, the mobile apps (PWA, Android, iOS) and the internal automation modules running without interruption.
The maintenance package covers strict cybersecurity standards, guaranteed uptime (99.9%), secure data backups, optimisation of the multi-tenant databases and regular software updates. We offer assisted technical support with guaranteed response times (SLA), keeping digital public services running and the communication between citizens and the public administration secure.
The maintenance and IT support services cover the platform our team built for our partner ADVANCED COMMUNITY SOFTWARE.
- Proactive 24/7 maintenance
- Data security & GDPR
- Guaranteed SLA
- Multi-tenant infrastructure
- Backup & cloud management
- PWA & mobile updates
- Dedicated technical support
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